Refund and Returns Policy

Returns:

We strive to ensure your satisfaction with every purchase from Patnakart. In the event that you
are not entirely happy with your order, our return policy is designed to make the process simple
and hassle-free.

1.1 Eligibility for Returns:

  • Items eligible for return must be unused, in the same condition as received, and in their
    original packaging.
  • Perishable goods such as fresh produce are exempt from return unless there is a quality
    issue.

1.2 Initiation of Return:

  • To initiate a return, contact our customer support within 7 days of receiving your order.
  • Provide details about the product, order number, and reason for return.

1.3 Return Process:

  • Upon approval, you will receive instructions for returning the item.
  • Ensure the product is securely packaged and ship it back to the provided address.

1.4 Refund:

  • Refunds are processed once the returned item is received and inspected.
  • The refund amount will be credited to the original payment method within 7-10 business
    days.

Refunds:

2.1 Eligibility for Refunds:

  • Refunds are applicable for canceled orders or returned items meeting the eligibility criteria.

2.2 Non-Refundable Items:

  • Certain items, such as gift cards, are non-refundable.

2.3 Refund Process:

  • Refunds are processed automatically for canceled orders.
  • For returned items, the refund is initiated upon inspection and confirmation of eligibility.

Damaged or Defective Products

3.1 Reporting Damaged or Defective Products:

  • If you receive a damaged or defective item, contact our customer support within 48 hours of
    delivery.
  • Provide details, including photos of the damaged or defective product.

3.2 Resolution:

  • We will assess the issue and, if deemed valid, offer a replacement or issue a refund

Cancellation Policy:

4.1 Order Cancellation:

  • Orders can be canceled within 24 hours of placement.
  • Contact customer support to request order cancellation

4.2 Refund for Canceled Orders:

  • Refunds for canceled orders are processed within 7-10 business days.

Contact Information:

For any concerns or inquiries related to returns, refunds, or cancellations, please contact our customer

support: Email: connect@patnakart.com

Note : This Refund and Return Policy is subject to change, and any modifications will be updated on our website. It is advisable to review this policy periodically.